Question 1

Who can buy?

Accepted Answer

Everyone’s welcome — companies and private customers, in Finland or abroad.

- **Finland:** shipping is calculated automatically at checkout. This is our home turf and first priority.  
- **Outside Finland (Baltics & beyond):** request a quick quote — we’ll confirm the best rate and route.

**VAT:** prices are shown without VAT; it’s added where applicable.

**Pallets:** full pallet is best value; half-pallets are fine too. For smaller orders or outside Finland, send us a note or request a quote — we’ll sort it out fast.

Question 2

How do I get a quote?

Accepted Answer

Add products to your cart and enter your email. That’s enough to request a quote (address and VAT number not required).  
**Optional:** include your delivery address to get shipping costs in the initial quote.

Question 3

Quote vs Proforma Invoice

Accepted Answer

- **Quote:** a price offer; we can refine it or suggest alternatives. Recommended for larger orders or complex deliveries (e.g., >600 km from Helsinki or ferry legs).  
- **Proforma Invoice:** an official invoice including transport costs, used for payment. We need your company name and delivery address. If you provide a valid Finnish VAT number (validated online), VAT will not be added.

Question 4

Are prices shown with VAT included?

Accepted Answer

No — prices are without VAT. With a valid Finnish VAT number at checkout, VAT is not added. If no VAT is provided or the number is invalid, **24%** VAT applies.

Question 5

How is the shipping cost calculated?

Accepted Answer

Automatic pricing is available for mainland Finland addresses within **600 km** of Helsinki.  
For addresses beyond 600 km or requiring ferry transport, add your address in **Additional information** and we’ll prepare a manual quote with shipping.  
Outside Finland: include your full address and we’ll prepare a custom quote.  
**ADR:** hazardous goods incur double shipping. If your order has two pallets and only one is ADR, the extra charge applies only to that pallet.

Question 6

Delivery time

Accepted Answer

Finland: **3–5 business days** for palletized goods (when in stock and once the order is confirmed).

Question 7

Returns / exchanges

Accepted Answer

Opened cans/drums are not accepted for return.  
If, for any reason, you wish to exchange a product (e.g., a mistakenly selected product), this is possible; additional transport costs are at the buyer’s expense.  
If transport damage is suspected (including leaks/deformation), please take photos and notify us within **48 hours**. We’ll investigate with the carrier and arrange compensation or an on-site replacement after the facts are confirmed.

Question 8

Origin & documentation

Accepted Answer

We represent selected brands and manufacture part of the products in Estonia. **COA, MSDS and OEM approvals** are available on request.

Question 9

Packaging & minimum order

Accepted Answer

**One (1) drum** is possible, but the unit cost is higher; a **pallet** is usually the most sensible choice. No formal minimum order.

Question 10

Delivery

Accepted Answer

We deliver to the **customer-provided address**; unloading is performed next to the vehicle. On-site movement (indoors/within the premises) is arranged by the buyer.

Question 11

Stock availability

Accepted Answer

Typical quantities are available. For very large volumes, we confirm lead time before ordering.

Question 12

How do I pay?

Accepted Answer

Payment is by **invoice**. A Proforma Invoice includes all payment details. Goods are dispatched within **1 business day** after payment is received. Credit is not offered by default; may be available by agreement for long-term customers.

Question 13

Will I receive email confirmation?

Accepted Answer

Yes — you’ll receive a copy of both the quote and the Proforma Invoice by email.

Question 14

Do I need to create an account?

Accepted Answer

No. Account creation is not required (and not available). Your email is enough.

Question 15

Where can I see shipping rates and rules?

Accepted Answer

See **[Shipping rates & policies](https://voiteluoljyt.fi/shipping)** — includes a pricing table (distance vs pallet count) and ADR explanation.

Question 16

Where can I find product documents (SDS/TDS, certificates)?

Accepted Answer

If available for a product, the documents are downloadable on the product page.

Question 17

How are the goods delivered?

Accepted Answer

We usually ship via **HuB Solution**. Goods are delivered by pallet truck directly to your address.

Question 18

Do you offer API access?

Accepted Answer

Yes — public **read-only REST API** for product and category data. Docs and examples: **[voiteluoljyt/api](https://github.com/voiteluoljyt/api)**.

Question 19

How can I contact you?

Accepted Answer

Questions or order details: contact **Aivar Laanemäe** — see the **[Contact page](https://voiteluoljyt.fi/contact)**.

Question 20

How to report a website problem?

Accepted Answer

If you find any technical issues or errors on this website, please email **[web@voiteluoljyt.fi](mailto:web@voiteluoljyt.fi)**. We appreciate your help in keeping the site running smoothly.

Frequently Asked Questions (FAQ)